Returns & Exchange Policy for Watchqube (Items sold physically and online)

General Policy:

Returns of Sold Items: Please note that once a purchase is made, items sold cannot be returned. We encourage customers to thoroughly review their choices before finalizing their purchase.

Exchange for Straps & Accessories:

Eligibility for Exchange: Straps & Accessories can be exchanged within a 7-day period from the date of purchase.
Condition for Exchange: To qualify for an exchange, the item must undergo a verification process to ensure it remains unused and in its original condition.
Manufacturing Defects: In the event of a confirmed manufacturing defect during the verification process, an exchange will be facilitated for the defective item.
Refund Policy: If an exchange cannot be provided due to unavailability of the item, a refund will be issued to the customer as per the purchase payment method.

Detailed Procedure:

1. Returns of Sold Items: Kindly note that once a purchase is completed, it is final. We recommend customers take their time to make informed decisions before making a purchase.

2. Exchange for Straps & Accessories:
– Eligibility Criteria: Straps & Accessories are eligible for exchange within a 7-day window from the date of purchase.
– Condition for Exchange: To qualify for an exchange, the item must undergo inspection to confirm it remains unused and in its original condition.
– Identifying Manufacturing Defects: If, upon inspection, a manufacturing defect is identified, an exchange will be arranged for the defective item.
– Refund Process: In situations where an exchange cannot be facilitated due to unavailability of the item, a refund will be initiated through the original payment method used during purchase.

3. Online Purchases: For online purchases, the same policy applies. Customers should contact our customer service team within the stipulated timeframe to initiate the exchange process.

Contact Us:

Should you have any further questions or require assistance regarding returns, exchanges, or any other inquiries, please don’t hesitate to contact our customer service team. We are here to assist you throughout the process and ensure a seamless experience.